BetStorm Online Casino Privacy Policy

At BetStorm Online Casino, we are fully committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and safeguard the data you share with us when you access our platform, create an account, or use any of our services — including our casino, live casino, and sportsbook. We encourage you to read this document carefully before using BetStorm Online Casino. By registering with us or continuing to use our services, you acknowledge that you have read and understood this policy.

1. Who We Are

We operate as BetStorm Online Casino, owned and managed by ProgressPlay Limited, a company registered in Malta (company number C58305), with registered offices at Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta. Payment processing services are provided by Babaloo Limited, located at 5 Secretary's Lane, Gibraltar GX11 1AA. We are licensed and regulated by the Malta Gaming Authority under licence MGA/B2C/231/2012, as well as by the UK Gambling Commission under account number 39335. As a licensed operator, we are legally obligated to handle your personal data responsibly and in compliance with applicable data protection legislation.

2. Information We Collect

When you interact with our BetStormOnlineCasino platform — whether by registering, making a deposit, or contacting our support team — we may collect the following types of personal information:

2.1 Registration and Identity Data

Your full name, date of birth, and gender
Your residential address and country of residence
Your email address and telephone number
Username, password, and account preferences
Government-issued identification documents (e.g., passport, national ID card, driving licence)

2.2 Financial and Transactional Data

Payment method details, including card numbers, e-wallet identifiers, and cryptocurrency wallet addresses
Deposit and withdrawal history, including amounts and timestamps
Records of bonuses claimed, including any BetStorm bonus code or BetStorm promo code used
KYC verification documents required when your cumulative transactions across our network reach €2,000

2.3 Technical and Usage Data

IP address, browser type, and operating system
Device identifiers and session data from the BetStorm app or mobile site
Pages visited, games played, and time spent on our platform
Cookies and similar tracking technologies (see our Cookie section below)

2.4 Communications Data

Records of your interactions with our 24/7 live chat support
Emails and contact form submissions sent to customersupport@instantgamesupport.com
Complaints submitted to complaints@instantgamesupport.com

3. How We Use Your Information

At BetStorm Online Casino, we use the personal data we collect for specific, lawful purposes. We will never use your information in ways that are inconsistent with the purposes stated in this policy. Our primary uses of your data include:

Creating and managing your account on our BetStormOnlineCasino platform
Processing your deposits and withdrawals, and verifying payment methods under our closed-loop payout policy
Conducting identity verification (KYC) as required by our MGA and UKGC licensing obligations
Delivering, personalising, and improving your gaming experience — including access to over 2,500 games from providers such as Play'n GO and NetEnt
Administering promotions, such as BetStorm free spins, welcome bonuses, and sports offers including BetStorm free bets
Complying with anti-money laundering (AML), responsible gambling, and regulatory obligations
Communicating with you about your account, transactions, and service updates
Sending marketing communications where you have consented to receive them
Detecting and preventing fraud, cheating, or other illegal activity
Enforcing our Terms and Conditions and resolving disputes

4. Legal Basis for Processing

We process your personal data in accordance with applicable data protection law, including the General Data Protection Regulation (GDPR). Our BetStorm Online Casino operations rely on the following legal bases:

Contractual necessity — processing required to fulfil our obligations to you as an account holder
Legal obligation — compliance with MGA, UKGC, and AML requirements
Legitimate interests — fraud prevention, platform security, and service improvement
Consent — for marketing communications and non-essential cookies

5. Cookies and Tracking Technologies

We at BetStormOnlineCasino use cookies and similar technologies to ensure our platform functions correctly, to analyse user behaviour, and to deliver a more personalised experience. Cookies allow us to remember your preferences, maintain your login session, and track your use of the BetStorm app and desktop site. You may control non-essential cookies through your browser settings or our cookie consent tool. However, please note that disabling certain cookies may affect the functionality of our platform.

6. Sharing Your Information

We do not sell your personal data to third parties. However, as part of our BetStorm Online Casino operations, we may share your information with:

Payment processors, including those handling cards, PayPal, Trustly, NETeller, Payz, and cryptocurrency transactions (BTC, ETH, USDC)
Our parent company ProgressPlay Limited and its affiliated brands within the network
Regulatory authorities such as the Malta Gaming Authority and the UK Gambling Commission
eCOGRA, acting as our Alternative Dispute Resolution (ADR) provider
GAMSTOP, for self-exclusion compliance in the UK
Identity verification and KYC service providers
IT infrastructure and cloud service providers operating under strict data processing agreements
Law enforcement agencies where required by applicable law

7. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by our regulatory obligations. Our BetStorm Online Casino is required by the MGA and UKGC to retain certain records — including transaction histories, KYC documents, and account activity — for a minimum of five years following account closure. After this period, we securely delete or anonymise your data unless we are legally required to retain it further.

8. Your Rights

Under GDPR and applicable data protection law, you have the following rights in relation to your personal data held by BetStormOnlineCasino:

Right of access — you may request a copy of the personal data we hold about you
Right to rectification — you may ask us to correct inaccurate or incomplete data
Right to erasure — you may request deletion of your data, subject to legal retention obligations
Right to restrict processing — you may ask us to limit how we use your data
Right to data portability — you may request your data in a structured, machine-readable format
Right to object — you may object to processing based on legitimate interests or for direct marketing
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at customersupport@instantgamesupport.com. We will respond to your request within the timeframes required by applicable law.

9. Security of Your Data

We take the security of your personal information seriously. Our BetStorm Online Casino implements industry-standard technical and organisational measures to protect your data against unauthorised access, disclosure, alteration, or destruction. Our platform is PCI DSS compliant, ensuring that all payment data is handled in accordance with the highest security standards. We use encryption, secure servers, and access controls to safeguard your information at all times.

10. International Data Transfers

As BetStormOnlineCasino serves players from multiple international jurisdictions — with support for currencies including EUR, GBP, USD, CAD, NZD, JPY, and INR — your data may be transferred to and processed in countries outside your country of residence. Where such transfers occur, we ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission, to protect your data in accordance with GDPR requirements.

11. Responsible Gambling and Data

We at BetStorm Online Casino are committed to promoting responsible gambling. Where you interact with tools such as deposit limits, self-exclusion, or GAMSTOP registration, we process the relevant data as a legal obligation under our licensing terms. This data may be shared with third-party responsible gambling organisations as required. If you have concerns about your gambling behaviour, please contact our support team directly via live chat, available 24/7.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory obligations. When we make material changes, we will notify you via email or through a prominent notice on our BetStorm Online Casino platform. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data at BetStormOnlineCasino, please do not hesitate to get in touch with us:

General support: customersupport@instantgamesupport.com
Complaints: complaints@instantgamesupport.com
Live chat: available 24/7 directly on our platform
Postal address: ProgressPlay Limited, Soho Office, 3A, Punchbowl Centre, Elia Zammit Street, St. Julians, STJ3154, Malta

We are dedicated to resolving any privacy-related concerns promptly and transparently. At BetStorm Online Casino, your trust is our priority.

Content updated: July 12, 2026